Refund policy
Contact our shop for return / exchange requests
[Return exchange application form] within 14 days after the product arrives Enter the necessary information and send it.
● Return exchange application form
https://docs.google.com/forms/d/e/1FAIpQLSe9aTflM_Mu6_vuamD_Y5l8uc3ytL29MouWk2qDBxm14CZafQ/viewform
Conditions of return / exchange
In the following cases, we cannot accept returns or exchanges.
* For inspection, we have made thoroughness, but please be sure to check before use.
1. If the product arrives for more than 15 days and does not apply from the return exchange form
2. Products that cannot be returned after opening, such as innerwear and yoga mat
3. Open once, use, and have traces of use
4. If you try on it, perfume / cigarette, other smells are attached, scratches, dirt, fraying of threads, and deformation occurs.
5. Products such as cleaning, washing, and repairing hem
6. Products without package (bag / case tag) or accessories
7. Products that clearly specify that returns cannot be returned in the page in advance
8. Joint purchased products, auction products, and sales items
(We cannot accept joint purchased products and auction products by Rakuten Ichiba.)
9.
Products subject to outlet / sale
In the case of customer convenience
Please note that the delivery fee and handling fee for returning the product due to customer convenience will be borne by the customer.
Cash on delivery, mail service, or ordinary mail returns may be refused to receive.
In addition, we will return it in these, and if there is any loss or damage, we cannot accept it. In our shop, if you purchase more than 4,400 yen, we are conducting a shipping discount campaign, but the total product price is the product refund exchange.4,400Please note that if you are below the yen, we will request a shipping fee of 550 yen (275 yen for mail service) and a cash on delivery fee of 330 yen.
If you want to return a part of a set discount coupon -specific product, we will recalculate the total order amounted to the actual shipping cost and the set discount when shipping the product, and we will refund it.
The shipment of exchanges is usually managed separately from normal orders. We cannot accept shipping by bundle.
Return of returned goods
4-4 Kinnai, Tsukubamirai City, Ibaraki Prefecture 300-2436 Ilox Delivery Center
To "Irox Return Section"
TEL: 03-6821-3503
* Please be sure to enclose the delivery note when returning the product.