Yoga and Pilates wear brands

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Shopping Guide｜Loopa Official Loopa Yoga Wear and Training Wear Online Store

About ordering

From order to delivery

  1. Order your product *Our store accepts orders up to 9:30 a.m. on weekdays (12:00 p.m. on weekdays for next-day delivery) on the same day, and orders placed after that will be processed on the next business day.
  2. Automatic email delivery <br/>When you place an order, you will first receive an automatic reply email from our store with the subject "Thank you for your LOOPA order (order confirmation)."
    After that, we will check the stock status and send you an order confirmation email.
    *This will be sent automatically from the system. If you reply to the "LOOPA Thank you for your order (order confirmation)", we will not be able to check it on the system. Please be sure to reply or contact us via email from our staff if you have any questions.
  3. Order confirmation email sent <br/>We will normally send you an email confirming your order the next business day.
    This will confirm your order details, provide payment information, and inform you of expected delivery date.
    Please note that if our store is closed on weekends, national holidays, the New Year holidays, Obon holidays, etc., your order may be processed on the next business day or later.
  4. Payment confirmation <br/>We will confirm your payment depending on your preferred payment method. If you choose prepayment, please make payment to our designated account within one week of placing your order.
  5. Product Shipping <br/>As a general rule, orders received by 9:30 a.m. on weekdays (next day delivery by 12:00 p.m. on weekdays) will be shipped on the same day if payment has been made and the product is in stock.
    Pre-ordered items will be shipped around the expected shipping date stated on the product page.
  6. Shipping Completion Email <br/>Once shipping is complete, we will send you a shipping completion email which includes your package's tracking number.
    If you wish to change the delivery date or time after receiving the "Shipping Completion Email," please contact the delivery company directly using the "package number" we will provide you.
  7. When the product arrives <br/>Once the product arrives, please check its condition.
    We would appreciate it if you could fill out a product review so that we can use it as a reference for future store operations and product planning.

We are distributing coupons so that you can enjoy shopping at a better price. Please feel free to use them.

Code type [coupon]

This is a coupon that requires customers to enter a code. When used, the regular price is automatically discounted, and the price on the order confirmation screen is displayed as the final discounted price. Get the coupon and set it to be used when placing your order.

We will enclose it when the product is shipped, so if you would like it, please enter the recipient's name and any notes in the "Message to store" field on the payment page.

....................
Receipt to:
Note:
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In the case of cash on delivery, the receipt given at the time of delivery will be the official receipt.
*If you choose mail delivery, we cannot send a delivery note or receipt together.
*If you would like a receipt, please let us know and we will send it to you by mail (postage fee of 100 yen will be borne by the customer).

If you would like to have your order shipped together with another order you have already placed, we will put the shipment on hold, so if you place your order after 12:00 noon, please contact us by 12:00 noon the following day, and if you place your order before noon, please contact us by 12:00 noon on the same day.
When placing additional orders, the items must match the same name, address, payment method, and shipping method in order to be shipped together.
Please note that we cannot combine shipping if the items have already been prepared for shipping.

The reservation period will be one week from the date of order.
If you wish to do so, please let us know your request in the "Message to store" section on the payment page, referring to the information below.

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- Request a new reservation - Request to continue reservation by bundling with an order on hold - Request to ship with an order on hold - Request to ship only this order
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After that, once we have confirmed your additional order, we will arrange for the items to be shipped together.
If there is no additional order or contact from you, the product will be shipped one week later.

If you wish to cancel or change your order, please contact us by email or phone before the order is shipped.
Due to system limitations, we may not be able to accept changes to payment methods other than cash on delivery, bank transfer, postal transfer, and convenience store payment.

Please note that we cannot accept cancellations of orders after 11:30 AM on the scheduled shipping date. If shipping has already been arranged, we will accept returns or exchanges.

When ordering, please select the wrapping you would like and add the item to your shopping cart. Wrapping is available for a fee.
*Some products cannot be wrapped.

Eco-wrapping ￥275 (tax included) Available in various sizes for yoga accessories, clothing, etc.
We can handle single or multiple items.

→Click here for details

Payment Method

You can choose from the following payment methods to pay for your products.

Credit card

Fee: Free Mail delivery: Available Same-day shipping: Available

Cash on delivery

Handling fee: 330 yen for orders under 10,999 yen (tax included) / 330 yen for orders over 11,000 yen (tax included) Free mail delivery: Not available Same-day shipping: Available

Bank transfer

Fee: Bank transfer fee is borne by the customer Mail delivery: Available Same-day shipping: Not available

Japan Post Bank

Fee: Bank transfer fee is borne by the customer Mail delivery: Available Same-day shipping: Not available

Pay Later.com

Fee: Free Mail delivery: Available Same-day shipping: Varies depending on payment method

Accepted cards

The accepted cards are as follows:
All credit card companies allow you to pay in full.

VISA

Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

MASTER

Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

JCB

Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

AMEX

Split (3 times possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

Important points to note when using credit cards

  • We cannot accept orders if the cardholder is different from the person placing the order. If the card is still in a family member's name or maiden name, please let us know.
  • When placing an order, please enter the phone number you have registered with your card company.
  • Please check the expiration date and card number carefully when entering it.
  • Please note that we use a system called SSL, so your card number will be encrypted before being transmitted.
  • We will arrange for your item to be delivered after your credit card payment.
    In some cases, the amount to your credit card may be debited before the product arrives.
    If you wish to pay after the product arrives, please choose convenience store payment or cash on delivery.
    In the event of order cancellation, return or exchange, we will refund your payment via your credit card.

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

Total payment

Total payment amount = Product price (including consumption tax) + Shipping fee + Handling fee After you place your order, we will send you an email with payment instructions.
The total amount stated in the email will be the final amount, so please be sure to check the email before making payment.

Bank details

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Transfer fee

Bank transfer fees are to be borne by the customer. Fees vary by bank. Please contact each financial institution for more information.

Payment deadline

Payment must be made in advance: within one week of placing your order.
*We will ship the product after confirming your payment.

payment confirmation

Once we receive your payment, we will send you a confirmation email and then we will proceed with the shipment of your order as soon as possible.

Notes on bank transfer

We will ship the product as soon as we confirm your payment.
If we are unable to receive your payment within 7 business days after receiving your order, we will have to cancel your order.

We can only confirm payments made by 9:30 on weekdays, so we cannot confirm instant transfers.
Please note that any payments made after 9:30 will be confirmed on the next business day.
If the name on the payment slip is different from the name of the orderer, we will not be able to confirm the payment. If there is a discrepancy, please be sure to contact us.

Please be careful not to lose the receipt when you transfer the money.
For refunds after cancellation, you will be charged a transfer fee of 330 yen from our store.

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

Bank details

Japan Post Bank 10060-74837391 Irox Co., Ltd.

Transfer fee

Transfer fees will be borne by the customer.

Payment deadline

Payment must be made in advance: within one week of placing your order.
*We will ship the product after confirming your payment.

Delivery company: Sagawa Express, Yamato Transport (You cannot choose the delivery company)

Total payment

Total payment amount = Product price (including tax) + Shipping fee + COD fee After placing your order, we will inform you of the total payment amount by email. *The amount of consumption tax will be rounded down.

Cash on delivery fee

Any fees will be borne by the customer.
[Bonus] Purchases of 11,000 yen or more will waive the 330 yen cash-on-delivery fee!

Order amount less than 11,000: 330 yen Order amount 11,000 or more: Free

Payment Method

Please pay to the delivery person when the product is delivered.

Notes on cash on delivery

  • Regarding receipts, the official receipt will be the copy of the shipping label issued by the delivery company. (Receipt for the cash on delivery amount)
  • Even if you order multiple items to one delivery address, the COD fee will be the amount shown in the above table.
  • If the product price exceeds 50,000 yen or if an email address is not provided, we will contact you by phone to confirm your identity before shipping the product.
  • Please note that for cash on delivery, delivery dates cannot be specified more than two weeks in advance.

*Delivery arrangements will be made after the credit review results are announced. As it takes about half a day from the time of acceptance to receive the results, please note that this option is not eligible for [next day delivery].

What is AfterPayment.com?

This service is provided by "Postpay.com" operated by Catchball Co., Ltd. Personal information and order details registered by customers on this site will be provided to Catchball Co., Ltd. only to the extent necessary for Catchball Co., Ltd.'s credit and billing-related operations.

Total payment

Total payment amount = Product price (including consumption tax) + Shipping fee + Payment fee (275 yen)
*Decimal amounts of consumption tax will be rounded down.

Pay Later.com payment fee

Any fees will be borne by the customer.
Settlement fee: 275 yen

*The maximum amount that can be used is a cumulative balance of 50,000 yen (tax included).
If your purchase exceeds 50,000 yen (tax included), please use another payment method.

Payment Method

An invoice will be sent to you by mail from "Postpay.com" separately from the items you order.
*The invoice will be mailed to you within one week of receiving the product.
*The invoice will be sent to the "orderer's address" and not the "shipping address." Please be careful if the shipping address and the orderer's address are different.

Payment deadline

Please pay the invoice you received at a nearby convenience store within 14 days of issue.

Notes on deferred payment

If payment is not made within 14 days, a re-billing fee of 335 yen (305 yen excluding tax) will be charged for each re-billing.
Depending on the credit check results, you may not be able to use this service. In that case, you will need to change to another payment method.
We cannot accept returns or exchanges before payment has been received. Once an invoice has been issued, it cannot be cancelled, so please be aware that we will only be able to accept returns or exchanges after all payments for the delivered items have been completed.

About delivery and shipping charges

The fastest delivery time to your location

<Areas where delivery is scheduled for the next day after delivery>
Tokyo, Kanagawa, Saitama, Chiba, Gunma, Tochigi, Ibaraki, Iwate, Yamagata, Miyagi, Fukushima, Toyama, Ishikawa, Fukui, Niigata, Yamanashi, Nagano, Gifu, Shizuoka, Aichi, Mie, Osaka, Hyogo, Kyoto, Shiga, Nara, Wakayama

<Areas where delivery is scheduled for the day after the delivery date>
Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Kagoshima, Miyazaki, Kagawa, Tokushima, Ehime, Kochi, Okayama, Shimane, Hiroshima, Yamaguchi, Tottori, Aomori, Akita, Hokkaido

<Areas scheduled for delivery 3 days or more after the delivery date>
Okinawa, remote islands

  • When specifying a delivery date and time, please allow one more day in addition to the above.
  • There may be a one day delay due to weather and road conditions.
  • For mail delivery, it will take about 2 to 7 days from the date of shipment.

[By payment method] Number of days it takes to ship your product

Cash on delivery/Credit card payment

▼Orders placed by 9:30 a.m. on weekdays will be shipped within 2 business days (excluding Saturdays, Sundays, and holidays).
▼Orders placed before 12:00 noon will be shipped the same day (excluding Saturdays, Sundays, and holidays) if eligible for next-day delivery.
(The delivery time varies depending on your area.)

Pay Later.com

▼For products that are in stock and are ordered by 9:30 a.m. on weekdays, delivery will be arranged after the results of the credit check are available.
Since it will take half a day to a day to receive the results after receipt, this order is not eligible for next-day delivery.
We will ship your order within 2 business days (excluding Saturdays, Sundays, and holidays) after the review is complete.
(The delivery time varies depending on your area.)

Bank transfer, postal transfer, convenience store payment, Amazon Pay, Rakuten Pay

▼Orders placed by 9:30 a.m. on weekdays will be shipped within 2 business days (excluding Saturdays, Sundays, and holidays) after payment has been confirmed.
(The delivery time varies depending on your area.)

Mail order

The item will be delivered to your mailbox within 2 to 7 days after shipping. (Next day delivery not available)
Please note that there is no compensation for damage or loss.

  • If you are in a hurry, please use cash on delivery/credit card payment.
    With instant payment, we can ship your items promptly.
  • If the item is out of stock at the time of your order, we will contact you as soon as possible.
  • If there are any changes to your order, please contact us by email or phone before 11:30am.
    As we strive to provide prompt dispatch, please note that we cannot accept cancellations or changes to your order after 11:30.
  • Once your order is received, we will send you a "Shipping Completion Email" to let you know the shipping date and expected delivery date.

◆Home delivery

Shipping fee: 660 yen nationwide (1,320 yen for Okinawa and remote islands)
Free shipping for orders over 4,400 yen. For orders to Okinawa and remote islands over 11,000 yen, we will offer a 660 yen discount off the regular price of 1,320 yen.
Delivery company: Yamato Transport, Sagawa Express, or Japan Post Same-day shipping: Available

If you purchase products with shipping included at the same time
If you order a product with shipping included and a product with separate shipping charges at the same time for one shipping address, shipping will be free if you purchase the product with shipping included at the same time.

◆Mail delivery

Shipping: Free nationwide Delivery company: Yamato DM mail, Nekopos, or Yu-Packet Same-day shipping: Not available *Items marked as [Not available for mail delivery] on the product page cannot be selected.

*Note: For orders of 1,320 yen or less (small orders)
We accept orders over 1320 yen. For orders under 1320 yen, the shipping fee is as follows:
Small parcel delivery fee: 935 yen (660 yen for orders over 1320 yen)
Small amount mail shipping fee 605 yen (330 yen for orders over 1320 yen)

Courier delivery service

Yamato Transport, Sagawa Express, or Japan Post

Important Notices Regarding Delivery Services

  • If you order multiple items with separate shipping charges for one delivery address, the shipping charge will be the same as the shipping charge for one item as shown in the above table.
  • If you order both a product with shipping included and a product with separate shipping charges for one delivery address, shipping will be free regardless of the above price table.
     However, if there are products for which shipping charges are set individually on the product page, you will need to pay that shipping charge x the number of items.
  • Additional shipping fees may apply to some remote islands and regions. We will contact you if this occurs.
  • The free shipping campaign may not be reflected in the automated email. Please check the "Order Confirmation Email" sent by the store later to confirm the correct shipping fee and the revised amount.
  • If you take advantage of the free shipping campaign when ordering from Okinawa or a remote island, the shipping fee will be reduced by 660 yen .
  • A delivery note will always be enclosed.
    If you are having your item delivered as a gift, or do not wish to inform the recipient of the total amount, please check "No invoice required" in the "Notes" field during the ordering process.
  • We cannot send receipts together with your order.
    From an eco-friendly perspective, our store has digitized receipts and adopted a system that allows customers who need them to download them themselves. After the product has been shipped, we will send you an email with a URL. If you would like a handwritten receipt, please contact us and we will mail it to you separately. In addition, in the case of cash on delivery, the receipt that is given when the product is delivered will be the official receipt.
  • [Delivery to a branch office] If you wish to have your item delivered, please be sure to write this in the comments section.
    If you would like to have your package delivered to a branch office, please be sure to write the branch office name/address in the comments section .
    Please note that we will assign the fastest delivery company depending on the delivery area, so depending on the delivery company, we may have to change the delivery office you requested. We will contact you separately if this happens.
  • Delivery may be made from the Amazon distribution center (our Amazon warehouse).
    As we have multiple warehouses, each product may be stored in a separate warehouse.
    Even if you place multiple orders and request for combined shipping, they may be sent separately from each warehouse, and you may be asked to collect them in two separate shipments. (The store will be responsible for the shipping costs for the separate shipments.) In such cases, some of the items may be delivered from the Amazon distribution center (our Amazon warehouse).
    If the item is shipped from a different warehouse, we will inform you by email. We apologize for any inconvenience, but we ask that you please accept the delivery.
  • Regarding deliveries to Sagawa Express [Corporate addresses]: When delivering to a corporate address, it is not possible to specify a delivery time.
    When shipping products, we will arrange for a specific delivery time, but please note that in principle the shipping company cannot accommodate this.

Mail delivery service

Yamato DM mail, Nekopos, or Yu-Packet

Notes about mail delivery

  • The size of items that can be sent by mail is based on [A4 size, maximum thickness 3 cm]. (1-2 thin clothes can fit in)
    If it does not comply with the regulations, we will change the delivery method to courier.
  • *Cash on delivery is not available.
  • Your item will be delivered by post within 2 to 7 days.
  • If you would like next-day delivery or a specified delivery date, please select courier delivery.
  • There is no compensation from the delivery company in the event of loss, non-delivery, or delayed delivery. (Our store cannot provide compensation.)
  • A delivery note will always be enclosed.
    If you are having your item delivered as a gift, or if you do not want to inform the recipient of the total amount, please check the box for "No invoice required" in the "Notes" field during the ordering process.
  • We cannot send receipts together with your order.
    From an eco-friendly perspective, our store has digitized receipts and adopted a system that allows customers who need them to download them themselves. After the product has been shipped, we will send you an email with a URL. If you would like a handwritten receipt, please contact us and we will mail it to you separately. In the case of cash on delivery, the receipt that is given when the product is delivered will be the official receipt.
  • [Delivery to a branch office] If you wish to have your item delivered, please be sure to write this in the comments section.
    If you would like to have your package delivered to a branch office, please be sure to write the branch office name/address in the comments section.
    Please note that we will assign the fastest delivery company depending on the delivery area, so depending on the delivery company, we may have to change the delivery office you requested. We will contact you separately if this happens.

For courier delivery, you can specify the following delivery times.

Please select your desired "Delivery time" in the "Specify delivery date and time" section on the "Payment and delivery method" page of the order step.
If your desired delivery date and time is not available, we will ship as soon as possible.
*We cannot accept date and time specifications for "same-day shipping," "pre-order items," or "mail delivery."
*For deliveries to Sagawa Express addresses (corporate addresses), time cannot be specified.
When shipping products, we will arrange for a specific delivery time, but please note that in principle the shipping company cannot accommodate this.
*If you wish to specify a delivery date more than 14 days in the future, please fill in the [Notes] field. (For cash on delivery, you cannot specify a delivery date more than two weeks in the future. Please note this in advance.)

We also accept international shipping. When ordering, please select "EMS" as the shipping method.

Delivery company: EMS International Courier Service

Shipping costs will be the actual EMS shipping cost (plus consumption tax).
Shipping fees vary depending on the weight of the package, so please use the following fee table as a guide.
We will inform you of shipping fees and delivery dates via email after your order has been placed.

→Click here for the EMS rate table

International Shipping Services
Shipping fee will be advised from stores for your order confirmation.
The following shipping tariff will be applied for International Shipping Services.

→ Details click here

Notes on international shipping

  • It will take about a week to prepare your order for shipping. We will send you a separate email with the shipping date and time.
  • Cash on delivery is not available for customers wishing to have their items shipped overseas.
  • If you are an overseas resident and have the product delivered to an overseas location, consumption tax will not be levied.
  • If a person living overseas sends an item to a person living in Japan (or vice versa), consumption tax will be levied.
  • Depending on the delivery address, customs duties may apply. (Customs duties are to be paid by the recipient separately.)

A "delivery note (purchase details)" will be included with the product when it is delivered.
If the orderer and shipping address are the same person, a purchase receipt will be included.
If you are having your item delivered as a gift, or do not wish to inform the recipient of the total amount, please check "No invoice required" in the "Notes" field during the ordering process.
In such cases, we will send an invoice to the person who placed the order.

In order to conserve energy and save electricity, we try to ship items in simple packaging. Thank you for your understanding.

Returns and Exchanges

We cannot accept returns or exchanges in the following cases:

  • If 15 days or more have passed since the product was delivered and no application has been made through the return/exchange form
  • Products that cannot be returned or exchanged after opening, such as underwear, swimwear, and yoga mats
  • Products that have been opened and used or show signs of use
  • If the item becomes smelly from perfume, tobacco, or other odors due to trying on, or if the item is damaged (scratched, dirty, loose threads, deformed, etc.)
  • Products that have been dry-cleaned, washed, or altered
  • Products without packaging (bags, cases, tags) or accessories
  • Products that are clearly stated as non-returnable on the page
  • Group purchases, auction items, and sale items
  • Outlet sale items

*We take every precaution when it comes to inspecting our products, but please be sure to inspect them before use.
*In the case of an exchange, only the size or color of the same product is possible.

Cooling off period

There is no legal provision for a cooling-off period for mail order sales, so cancellation by cooling-off period is not possible.

If deemed malicious

If you make repeated returns or exchanges or refuse to accept products for your own reasons, we will assume that you do not understand our operating policy. We regret that we may have to refuse to accept future orders or returns from you.

Returns and exchanges due to customer convenience

  • Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product.
    Alternatively, please send an email to shop@irox.jp stating your request for return/exchange.
    We will provide you with a return/exchange application form.
  • We will inform you of the return and exchange procedure via email. Please confirm the procedure and then send the product via [Takkyubin] or [Yu-Pack] to the specified return address.
    *Not available for non-standard mail, letter packs, or mail delivery without content compensation
    *Please note that shipping fees and handling charges incurred when shipping products will be borne by the customer.
  • We will process the return or exchange at our store.

[Product return address]
〒270-0239
To: "Irox Exchange/Returns Department" at Irox Logistics Center, Kiyonaga Center No. 9, 3-1-8 Izumi, Noda City, Chiba Prefecture
TEL: 03-6821-3503 [Weekdays 10:00-18:00 (Our company is closed on Saturdays, Sundays, and public holidays)]
MAIL: shop@irox.jp
*When returning a product, please be sure to enclose the delivery note.
Return and exchange application form here

[Please read before arranging a return]

  • Please note that shipping and handling fees incurred when returning a product for personal reasons will be borne by the customer.
  • We may refuse to accept products returned via cash on delivery, mail delivery, or regular mail.
    Furthermore, if you return the item using these methods and it is lost or damaged, we will not be able to accept a refund.
  • We are currently running a campaign offering shipping discounts for purchases of 11,000 yen or more . However, if the total product price falls below 11,000 yen due to product returns or exchanges, please note that we will charge you 660 yen for shipping (330 yen for mail delivery) and 330 yen for cash on delivery fee .
  • If you write a review and return some of the items that are eligible for free shipping or a set discount coupon, we will recalculate the total order amount excluding the actual shipping costs incurred when shipping the items and the set discount, and refund you the amount.
  • Replacement items are shipped separately from regular orders, and cannot be shipped together with other orders.

■【In case of exchange】

  • The replacement item will be shipped after we have inspected the returned item and changed the invoice amount .
  • If there is a difference in the product price, we will charge and refund you using the payment method used at the time of your order.
  • In principle, exchanges will be made for the same product, but if you wish to exchange for a different product and the product price differs from that of your original order, we will charge you the difference in price again . (Please note that we cannot accept exchanges where the difference in price becomes negative.)
    If we are unable to provide a replacement item due to stock shortages, etc., we will provide a refund .

Replacement shipping fee

If you pay by credit card

We will add the shipping fee of 660 yen (330 yen for mail delivery) to your credit card bill. After that, we will ship the replacement item.

If you use cash on delivery

We will arrange for the exchange product to be shipped via cash on delivery, with only the shipping fee of 660 yen + cash on delivery fee of 330 yen. If you wish to exchange the product for a different product and the product price is different, we will charge you the difference in price + shipping fee of 660 yen + cash on delivery fee of 330 yen via cash on delivery.

When using bank, postal or convenience store payment

We will provide you with instructions on how to transfer the shipping fee of 660 yen (330 yen for mail delivery) + 216 yen payment fee for the replacement product. After confirming your payment, we will arrange for the replacement product to be shipped.

■【About returns】

  • Refunds will be made after the returned item has been received and inspected.
  • Please note that due to accounting procedures, it may take up to two weeks for your refund to be processed .
  • The name on the remittance may be "Irox Co., Ltd."
  • We will inform you that your refund has been completed by sending you the refund.

Refund Method

If you pay by credit card

Once we receive and verify the returned item, we will correct the charge on your credit card.
*However, depending on the closing date, we may not be able to make corrections. In that case, we will refund the amount to the account you specify.

If you use a payment method other than credit card (cash on delivery, bank transfer, postal transfer, convenience store payment, etc.)

After receiving and inspecting the returned goods, we will transfer the product price to the account you specify.
(Please note that bank transfer fees will be deducted from the refund amount.)

■ Regarding returns of deferred payment items

In case of return due to customer's convenience

  1. We will deliver the product before you invoice us.
  2. You will receive an invoice from Pay Later.com by mail, separate from the product.
  3. Please pay within 14 days from the invoice date.
    We cannot accept cancellations after an invoice has been issued, so even if you wish to return the item at this point, please make sure to pay via invoice.
  4. Please fill in and submit the return/exchange request form within 14 days of receiving the product.
    Alternatively, please send an email to shop@irox.jp stating your request for return/exchange.
    We will provide you with a return/exchange application form.
  5. We will inform you of the return and exchange procedure via email. Please confirm the procedure and then send the product via [Takkyubin] or [Yu-Pack] to the specified return address.
    *Please note that shipping fees and handling charges incurred when shipping products will be borne by the customer.
  6. Once we receive the returned item, we will refund your payment.

Return or exchange due to defective product or incorrect delivery

If any of the following apply to you , please contact us within 14 days of receiving the product.

  • If you receive a product different from the one you ordered
  • If the product is damaged, dirty, scratched, etc. (However, if this is stated on the product page in advance, such as in the case of outlet products, it will not be considered a product defect)
  • Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product.
    Alternatively, please send an email to shop@irox.jp stating your request for return/exchange.
    We will provide you with a return/exchange application form.
  • We will check the defect or deficiency of the product and prepare a replacement product.
    ]We will contact you when the replacement product is ready to be shipped.
    *We will cover the shipping fees and handling charges incurred when shipping the product.
  • A courier will deliver the replacement product to you. Please hand over the returned product to the driver at that time.

We always take great care in managing our products, but in the unlikely event that you receive a product that falls under the above category, we apologize for the inconvenience, but please contact us first so that we can investigate the details of the situation.
*In the case of defective products, we may ask you to attach a simple photo showing the defective part.
*If you wish to exchange an item, in principle we will exchange it for the same item. However, if we are unable to provide a replacement item due to stock shortages, etc., we will provide a refund.

[Product return address]
〒270-0239
To: "Irox Exchange/Returns Department" at Irox Logistics Center, Kiyonaga Center No. 9, 3-1-8 Izumi, Noda City, Chiba Prefecture
TEL: 03-6821-3503 [Weekdays 10:00-18:00 (Our company is closed on Saturdays, Sundays, and public holidays)]
MAIL: shop@irox.jp
*When returning a product, please be sure to enclose the delivery note.
Return and exchange application form here

others

We will always send you an order confirmation email and a reply to your inquiry on the same day or the next business day .
If you do not receive an email from the store by the next business day after your order or inquiry, there is a high possibility that there has been an error, so we apologize for the inconvenience, but please check the following.

  • Spam folder (emails from the store may have been sorted there)
  • Mail server settings (please set to allow reception from shop@irox.jp) Free space in inbox
  • Inbox space available

please note

■When contacting us, please provide the name of the person who placed the order and the order number .
■Due to increased security measures, there have been an increasing number of cases where emails sent from our store to mobile addresses, Yahoo addresses, and other free email addresses are being identified as spam and not received.

[Wholesale] Customers considering handling yoga supplies, clothing, etc.

We also do wholesale of products (small lot orders are OK).
(Clients: famous department stores, yoga studios, sports clubs, boutiques, beauty salons, select shops, etc.)
If you are interested, please contact us first.
>> For more information, click here

We also lend our products to stylists and magazines. Please contact us for more information.

→Contact Form

About Loopa

Loopa yoga and pilates wear has been designed to be comfortable and easy to move in since 2004. We value the idea of ​​creating unique designs that are one of a kind in the world, and we create products that prioritize the SDGs and environmental conservation.

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